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American Airlines Veers Out of Orbitz
American Airlines this week withdrew its flight content from Orbitz Worldwide's websites, which include Orbitz.com, ebookers.com and CheapTickets.com. The companies are locked in a booking fee dispute. They have clashed on this issue before, and it is also a brewing source of discontent between the airlines and Orbitz's competitors, such as Expedia.
TWC Bungle Could Jeopardize Comcast Merger
Time Warner Cable suffered a massive service outage in the wee hours of Wednesday morning, leaving an unknown number of its nearly 12 million customers nationwide without service for hours."As of 6 a.m. ET, services were largely restored ... . As of 8 a.m., all services were back to normal,"said TWC's Eric Mangan. Well, not quite all -- Downdetector's statistics showed outages continued.
Comcast: Friendlier Attitudes Aren't Enough
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
California Lays Down the Kill-Switch Law
Gov. Jerry Brown on Monday signed into law a bill requiring that anti-theft measures be incorporated into all smartphones sold within California. It doesn't specify the particular technologies used to enable that capability, but it does require that the feature, also known as a"kill switch,"give smartphone users the ability to remotely disable their devices in the event they're lost or stolen.
Salesforce.com Engulfs Communities in Community Cloud
Salesforce.com on Wednesday announced the debut of the Salesforce1 Community Cloud. The product is launching as a new division for Salesforce.com, on par with its Sales, Service and Marketing Cloud offerings, said Lisa Hammitt, VP of business operations. Built on the Salesforce1 Platform, Community Cloud connects to Salesforce CRM and related business processes.
Facebook Trains Sights on Clickbaiters
Clickbaiting may soon come to an end on Facebook, which has launched an effort to deal with the problem. Posts with clickbait headlines get higher placement in News Feeds, pushing down more desirable content. Eighty percent of the time, users prefer headlines that help them decide whether they want to read a full article before having to click through, a Facebook survey indicated.
The CRM Evolution conference held last week in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit. Good things are in store for the industry, I think, as buyers step up their games and vendors unleash a passel of new solutions.
Amazon Aims to Skewer Google's Cash Cow
Amazon appears to be readying an advertising platform to compete with Google's AdWords.It reportedly has started talking up its new Amazon Sponsored Links platform with potential partners and is anticipating a launch later this year. Ads from the new platform would replace those from Google currently found on Amazon Web pages. They also would be sold outside the Amazon universe.
China to Go Its Own OS Way
China is developing a homegrown operating system that could be ready as soon as October as part of an effort to wean itself from Western-made software, according to a Sunday report from the government news agency. The new operating system first will appear on desktop devices and then be extended to smartphones and other mobile devices in three to five years.
Amazon Pulls a Twitch on Google
Amazon has inked a deal to acquire Twitch Interactive, a real-time video platform for gamers. Prior to the disclosure, rumors had been building that it was on track to snatch Twitch from Google, which reportedly had been very close to buying it. The pending acquisition was rumored to be for upwards of $1 billion. However, Amazon said it was buying the company for $970 million cash.
Qvidian Upgrades Help Sales Pros Pick Up the Pace
Qvidian has updated its Sales Playbooks&Analytics platform with features that help reps do a better job of gleaning pertinent information from the buyer in the initial sales approach. It then incorporates that information into the CRM system. Other enhancements are aimed at helping sales reps respond to buyers' questions on the fly by serving up relevant information during the back and forth.