Description : E-Commerce Times: the E-Business and Technology Super Site
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Tech Industry Rallies Around Microsoft in Data Privacy Battle With US
A coalition of supporting organizations filed 10 amicus briefs with the U.S. Second Circuit Court of Appeals in a case challenging a U.S. government search warrant for Microsoft customer data stored on a server based in Ireland. The coalition includes 28 technology and media companies, 35 computer scientists, and 23 trade associations and advocacy organizations.
BlackBerry Bucks Up Its Loyal Base With Classic Comeback
BlackBerry has unveiled the BlackBerry Classic, a handset with a full QWERTY physical keyboard, physical navigation keys, and a design that can be best described as"retro,"in that its appearance is virtually identical to the BlackBerry Bold. The Classic, which is smaller than the company's recently launched Passport smartphone, targets users who still long for the traditional BlackBerry handset.
CRM makes several promises to its users: selling more or selling faster; resolving service issues faster or at least quickly; and generating more leads. If you do root cause analysis, however, you can quickly conclude that at least in some cases, you are looking through the wrong end of the telescope. For instance, the best way to resolve service issues is to avoid them in the first place.
Making Your CES Connections Count
It's that time of year again. CES will rock Las Vegas in early January. Companies are gearing up and hoping to do a good job of cutting through all the loud and distracting background noise to share their messages at the show. It's a tough job, since CES is full of industry analysts, media representatives, investors and customers -- and they all want something different.
Disappointed iPod Plaintiffs: Jurors Didn't Weigh the Right Questions
After a 10-year knock-down drag-out battle, Apple on Tuesday prevailed in a class-action lawsuit over its use of digital rights management technology on iPods purchased between Sept. 1, 2006 and March 31, 2009. Robbins Geller Rudman&Dowd -- one of the"most feared litigation firms"in the U.S. -- brought the suit in the U.S. District Court for the Northern District of California.
Viber Eases Into Casual Gaming
Viber on Monday announced the launch of Viber Games, the latest expansion in its app development. This is the third such expansion for the company in as many months, following the launch of Mobile Video Calls and Viber Public Chats. Viber partnered with social game developers to create gaming experiences featuring Viber characters and exclusive content.
Zendesk Crystallizes Mobile Customer Service
Zendesk has launched a new platform, Zendesk Embeddables, that allows companies to incorporate certain elements of the Zendesk product suite in mobile and Web apps, as well as games and other online mobile experiences. Zendesk Embeddables includes a mobile software development kit and Web Widget. Using these, a company can offer Zendesk's self-service functionality through a mobile app.
Good, Bad and Ugly 'Pirate Bays' Spring Up in Torrent World
The torrent world is in turmoil following last week's shutdown of The Pirate Bay in a police raid. Other torrent sites have seen traffic spikes, while Pirate Bay clones -- set up both by file-sharing activists and cyberscamsters -- are emerging. Meanwhile, authorities around the world appear to be playing a game of whack-a-mole. There have been indications The Pirate Bay may stage a comeback.
Sony May Have Succumbed to DDoS Temptation
Sony reportedly has used Amazon Web Services to launch distributed denial of service attacks on sites carrying files stolen from its network. Those attacks apparently involved"hundreds of computers"in Tokyo and Singapore. Amazon reportedly issued a statement denying the claim, but the language it used was vague:"The activity being reported is not currently happening on AWS."
Your Bitcoins Are Good at Microsoft
Microsoft last week began to accept bitcoins as payment for digital content purchases. Bitcoins can be credited to a Microsoft account by anyone in the United States at the currency's market value -- currently around US$352 per bitcoin -- and used to buy content at the Windows Store or stores that carry Xbox games, music and video.
For Sync 3, Ford Picks BlackBerry, Kicks Microsoft to the Curb
Ford Motor on Thursday introduced Sync 3, its new communications and entertainment system. It is faster, more intuitive and easier to use than MyFord Touch, the company said. Sync 3 offers conversational voice recognition technology with enhanced response to driver commands, along with a smartphone-style touchscreen and graphical user interface. Sync 3 will roll out in new vehicles next year.
Amazon Cries Foul Over FAA's Drone License Stalling
The FAA this week gave five licenses to four companies for UAS operations -- that is, flying drones. The drones will be used in aerial surveying, construction site monitoring, and inspecting oil rig flare stacks. The news led Amazon to launch a media blitz about its attempts to get a license and to renew threats to take more of its drone testing outside of the U.S.
2015: The IoT, Big Data and Cloud Come Together
Since December 'tis the season when industry prognosticators provide their predictions for the year to come, I'll offer my ideas about how three major tech forces -- cloud computing, big data the Internet of Things -- will converge in 2015, and four ways organizations can capitalize on this convergence. The various ways in which they will interact truly will be transformational.