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What Does AT&T Have That Verizon Doesn't?
Lately I have been reading several very interesting stories in the media about both Verizon and AT&T. It looks like things are starting to change. AT&T quality and reliability reportedly are getting better. At the same time, Verizon seems to be losing its grip in those same areas. So what's up? Over the last decade or two, Verizon and AT&T have been competing on both the wireline and wireless sides.
The Maddeningly Painful, Pathetic Apple TV Experience
It's damn near 2014, and what's the most baffling computing experience we have? The Apple TV television experience. It's so disappointing. We get new so-called TV channels -- or little Applets -- that give us a kaleidoscopic glimpse into the content available from a particular broadcast network, but it's also locked down so we have to be a cable television subscriber to view it.
Banks Get a Little Less Hate in Latest Satisfaction Rankings
Consumers seem to be softening their hate-hate relationship with the banking industry, according to a new report released Tuesday by the American Customer Satisfaction Index. In fact, customer satisfaction with financial services in general reached a new high in the third quarter of 2013, the report found. The index is up 0.3 percent to 76.7 on a 0 to 100 scale.
Viber Out Aims to Out-Do Skype in International Calling Game
Viber on Monday launched v4.1 of its eponymous VoIP chat application. It includes Viber Out, a feature that lets users call anyone mobile phones or landlines anywhere. Calls to other Viber users are free; otherwise, a fee is assessed. The company also unveiled additions to its line of stickers. Viber, which has 200 million or so users, is targeting Skype, which is aiming for 1 billion.
Proceed With Caution: Big Data Requires Small Steps
The Obama administration's support of Big Data technology for more efficient and effective government operations was highlighted at a recent conference that featured presentations on more than 30 successful public and private sector projects."Realizing the enormous potential of data requires a bold, comprehensive, national effort, said the National Science Foundation's Farnam Jahanian.
It Was a Very Good Marketing, Partners and Platform Year
We are nearing year-end, and that means it's time for my annual year in review -- my assessment of things that will matter in the long run. From my spot, it looks like marketing took a big step toward greater relevance in 2013, the importance of being a partner in an ecosystem increased -- as did the significance of software platforms -- and reports of CRM's demise were greatly exaggerated.
Goodbye, Win XP - Hello, Linux?
Microsoft will stop security support for Windows XP this coming April, meaning that more than a few remaining users of the long-standing OS need to come up with an alternative plan. Almost a third of desktop computers still run Windows XP, according to Net Applications. More than 15 percent of midsize and large enterprises will still have Windows XP running on at least 10 percent of their PCs after support ends.
Snapchat Wants to Make Ousted Cofounder Shut Up
Attorneys for Snapchat executives Evan Spiegel and Robert Murphy have applied for a restraining order and order to show cause against cofounder Reggie Brown, who is currently in litigation with the company over his ouster. The restraining order would keep Brown from publicizing confidential details about the ongoing case, in which he alleges he was unfairly removed from the company he cofounded.
Cops' Cellphone Data Collection Challenged
Sen. Edward Markey plans to soon introduce legislation that will restrict the bulk collection of Americans' cellphone data by U.S. law enforcement agencies."We need a 4th Amendment for the 21st century,"he said."Disclosure of personal information from wireless devices raises significant legal and privacy concerns, particularly for innocent consumers."
EC to Nokia: Don't Even Think About Patent Trolling
The European Commission has issued a stark warning to Nokia to not become a patent troll. The company sold most of its mobile phone business to Microsoft earlier this year but retained its patent portfolio. The EC cleared the acquisition last week, but the deal has sparked concerns that Nokia may more rigorously enforce its patents by initiating lawsuits.
Email Marketing for the Holidays, Part 2: Crafting a Compelling Call to Action
There's no doubt email marketing has become nonnegotiable for retailers during the holiday season, and that's particularly true on the mobile side. Mobile emailed offers are also playing bit roles in other strategies, such as showrooming. Retailers have learned not to push against this trend but to fight back by targeting shoppers while they are actually in the store.
LexisNexis' Flavio Villanustre: Insurance and the Big Data Bonanza
Insurance companies have always been adamant about spotting and controlling risks. That, after all, is the basis for accepting policyholders and placing them into rate categories. Before the Big Data explosion, insurance companies crunched numbers like everybody else. Today, however, the insurance industry is fast becoming one of the biggest consumers of Big Data services.
Legislators Aim to Send Patent Trolls Packing
The U.S. House of Representatives on Thursday passed the Innovation Act, a bipartisan bill seeking to curb frivolous lawsuits by patent trolls, by a vote of 325-91. Bill H.R. 3309, whose chief sponsor is House Judiciary Committee Chairman Bob Goodlatte, will go before the Senate where a similar bill was introduced Nov. 18 by Sens. Patrick Leahy and Mike Lee.
Moxie Stitches Together Social Enterprise Options
Moxie Software, a provider of enterprise social software, has updated its Spaces by Moxie suite of applications with new features in its Chat Spaces, Email Spaces and Knowledge Spaces modules. Moxie Software's user base tends to be large B2C companies that have high-volume interactions with their customers, said Chief Marketing Officer Tara Sporrer.
Cyber Shoppers Beware! Those Juicy Deals May Be Hot Air
This Cyber Monday, retailers of every stripe ran countless ads proclaiming the big shopping day's special deals -- including this one: A Nikon D3200 Two Lens Zoom Kit, originally priced at $799.95, marked down to $499.95. Sounds good, right? We thought so too, but try as we might, we couldn't secure the camera at the deal price. And we tried.