Description : E-Commerce Times: the E-Business and Technology Super Site
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Reviewers Sing Apple Music's Praises
Apple rolled out its new subscription music streaming service Tuesday, and it has been getting mostly raves from reviewers."Apple has built a handsome, robust app and service that goes well beyond just offering a huge catalog of music by providing many ways to discover and group music for a very wide range of tastes and moods,"wrote Walt Mossberg for Re/code.
Microsoft Is Looking More Like the House Nadella Built
Some aspects of CEO Satya Nadella's vision for Microsoft are becoming more clear. For one thing, the company's interest in advertising is seriously on the wane. Microsoft reportedly has handed off most of its digital advertising sales business to AOL. Microsoft will retain control of its search advertising sales, however, and Bing will replace Google as the engine powering AOL's consumer searches.
Yelp Study Blasts Google for Screwing With Search
Google has been tampering with the responses its search engine gives to queries and, as a result, has been hurting social welfare, alleges a survey conducted by Michael Luca, a Harvard Business School economist, and Tim Wu, a professor at Columbia Law School and former FTC advisor. Yelp sponsored the research. The team last week sent a paper reporting the results to the European Commission.
Cisco Erects 6 Pillars for the IoT
Cisco on Monday launched Cisco IoT System -- a new Internet of Things initiative comprised of 15 products geared toward improving device interoperability. As many as 50 billion devices and objects could be connected to the Internet by 2020, the company forecast, yet today more than 99 percent of things in the physical world currently are unconnected.
The Encryption Software Scuffle
In the face of encryption that could block brute force attempts for years, law enforcement agencies at every level have been calling for keys that allow investigators to crack open smartphones and court cases alike. Some of the world's leading tech companies and privacy advocates have called for the White House to stand against any proposal to weaken the security software on consumer products.
CFPB: Mortgage Servicers Still Rooking Consumers
Mortgage servicers got a bad name during the subprime mortgage crisis, but despite that reputation damage, and despite new laws designed to get them on the straight and narrow, they're still up to their tricks, the CFPB has found. Between January and April, many servicers violated Regulation X, which spells out requirements for soliciting, completing and evaluating loss mitigation applications.
IBM, Box Team Up to Conquer the Cloud
IBM and Box have entered a global partnership to combine the two companies' best-in-class technologies and resources to transform work in the cloud. The two will offer customers IBM analytics and social solutions, IBM security technologies, the IBM cloud, and Box's cloud content collaboration platform."IBM provides Box with a global go-to market footprint,"said IDC's Chris Chute.
Samsung Jams Up Windows Security Updates
Samsung has been disabling Windows updates by means of an executable file, Disable_Winduwsupdate.exe, that is part of its SW Update software. The issue came to light on Tuesday, when Microsoft MVP Patrick Barker published a blog post about his discovery when helping a user who was having problems. It seemed that Windows Update kept getting disabled.
Time of the Season for Innovating?
Not all innovation is good. Let me illustrate with a few examples of how poor innovation can harm a company. Bad innovation can quickly cut down a brand that took years to build. Generally speaking, innovation is good. Without innovation, we would still be driving a Model T and getting blocks of ice delivered to keep our refrigerator cool while sitting in our uncooled home listening to our radio.
Internet Players Wrestle with Proposals to Prevent Capture
The Internet is run by a bunch of geeks sitting in a darkened space, lit only by the glow from LED screens, right? That Hollywood image may be how the general public perceives what it takes to send and receive emails, deliver apps, enable electronic transactions, and store great gobs of data. There is much more to operating the Internet, however, including a challenging management environment.
Red Hat, Samsung Ramp Up Enterprise Mobility
Red Hat and Samsung Business Services on Tuesday announced a strategic alliance to deliver the next generation of mobile solutions for the enterprise. The alliance, announced at the Red Hat Summit 2015, combines the strengths of each company -- Samsung's mobile device portfolio and Red Hat's open source middleware, mobile and cloud technologies.
CRM's New Era
It recently occurred to me that CRM has come full circle in a fundamental way. I was never a fan of labels like"CRM 2.0"or"Social CRM"or whatever else came along, principally because those monikers didn't signify anything new in doing business. Certainly you could make a case that those names described some new attributes for the traditional set of apps but that just invites a"so what?"
Data Requests Put Amazon Between Rock, Hard Place
Amazon's recently released first report on government requests for information revealed that from January to May, it received 813 subpoenas and 25 search warrants.The company fully responded and provided all the requested information sought for 542 of the subpoenas. It provided only some of the requested information for 126 of the cases, and it did not respond to 145 requests.
Apple Knuckles Under to Taylor Swift
Apple has given in to a demand from pop diva Taylor Swift to pay royalties to owners of music streamed by its Apple Music service."We hear you, @taylorswift13 and indie artists. Love, Apple,"tweeted Eddy Cue, who oversees Apple's content stores."Apple will always make sure that artist[s] are paid."Cue's tweets might resolve the firestorm Swift ignited over the weekend.
Rumors Tell the Apple Watch Story
Apple hasn't been saying much, as usual -- but insiders and analysts are fitting together pieces of the Apple Watch puzzle through sales estimates, revelations about the vast gulf separating production costs from final prices, and expected features of the next version.CEO Tim Cook recently said the company was off to an"exciting start to the June quarter with the launch of Apple Watch."
Choosing the Right Level for Multitiered Customer Success
Customers are more empowered than ever before -- they have unlimited access to information with the click of a button. How does this affect businesses? How are they reshaping their strategies to account for the recent rapid shift from business-centric to customer-centric? SaaS businesses and enterprises alike are restructuring their platforms and focusing on customer success initiatives.
AT&T, Verizon and WhatsApp Flunk Privacy
An Electronic Frontier Foundation survey published last week gave AT&T, Verizon and WhatsApp the thumbs down when it comes to protecting user privacy. Google and Twitter also got a black eye. The five were among 24 companies the EFF evaluated on criteria worked out over the past four years. WhatsApp, now owned by Facebook, also took criticism in the EFF's fifth annual report,"Who Has Your Back?"
Skies May Soon Be Friendlier to Amazon Drones
Amazon on Wednesday appealed to members of Congress to approve use of its fleet of drones for package deliveries. Electrically powered drones could deliver packages to consumer homes and offices faster, more efficiently and with less environmental impact than automobiles, Paul Misener, vice president of global public policy at Amazon, suggested in testimony before the House Oversight Committee.
US Internet Handoff Generates Sparks in Congress
The U.S. government has played a central -- perhaps critical -- role in the development of the Internet. Currently the U.S. retains a stewardship position in the worldwide operation of the Internet through the National Telecommunications and Information Administration, an agency within the Commerce Department. That stewardship is slated to end, however.
Uber Loses Crucial California Legal Battle
Uber on Tuesday filed an appeal of a California Labor Commission ruling that is widely viewed as a threat to the company's business model. The ruling resulted from a claim filed by a San Francisco driver against Uber last year. The commission found that the plaintiff was an employee of Uber rather than an independent contractor, as the company had maintained.
Salesforce Fluffs Up Next-Gen Marketing Cloud
Salesforce introduced its next-generation marketing cloud at the Salesforce Connections digital marketing event held in New York this week. The new release has enhancements to Journey Builder that let companies work with the customer journey across sales, service, marketing, custom apps and more. Salesforce also announced the addition of LiveRamp, LiveIntent, Neustar and Viant to Active Audiences.
Will PayPal Become the Next BlackBerry?
Recently I had a problem with a purchase, which led me to ask an important question: Will PayPal become the next BlackBerry? PayPal must update, or it will lose to new competitors like Apple Pay, Google Wallet, CurrentC and Square, whose intention is to reinvent the e-commerce and mobile payment space. PayPal was a great service when the Internet was young and consumers had no other choice.
Amazon May Try Out Delivery-Sharing
Amazon reportedly is developing a mobile app that will be the cornerstone of an Uber-type service for neighborhood package delivery. Under the scheme, the app would allow Amazon to compensate people to deliver packages in lieu of using a commercial carrier. People would pick up packages at Amazon's partnering brick-and-mortar stores, and make deliveries on their way to another destination.
Linux Foundation Beefs Up Scholarship Program
The Linux Foundation on Wednesday announced that it was more than doubling the number of scholarships to be awarded this year for Linux training. The Linux Foundation is a nonprofit organization dedicated to accelerating the growth of Linux and collaborative development. Its announcement opened the door for the submission of applications for the 2015 Linux Training Scholarship Program.
Correlation, Causation and CRM
If you read a lot, like me, you might notice almost daily there's a new study that contradicts some earlier research. Something causes cancer -- then it's good for you. You know the drill. What's going on here? Do we simply not know what our research is saying? Can nobody correctly interpret the data? None of this would mean much to CRM if not for the advance of big data and analytics.
Can Android Give BlackBerry New Life?
BlackBerry could be considering equipping an upcoming smartphone with Google's Android operating system, Reuters reported last week. The move would be consistent with BlackBerry's strategy to focus on software and device management instead of handsets. Such a pivot would take the company away from its current strategy to regain lost market share with a new generation of BlackBerry smartphones.