| | Description : No description for this item
Type : feed, version : uknown
RSS Feed adress : http://feeds.feedburner.com/crm
Site Adress :
Build : Uknown
Generator : Blogger
Ranking : 0.00 ( 0 votes )
|
| | Feed preview : |
How to pass PMP within Three months, A three step guide! and in Less than $1100
Passing PMP , a laborious, boring, tedious, time consuming and sometimes confusing as lot of people , lot of resources, several views , Ultimately I passed PMP in March 2012 exam and I would like to publish an ebook to help PMP aspirants in passing the exam in their first attempt and within specified budget which is less than $1062 ( Imagine $5000 charged for classes by trainers) . The guide helps you what books/material need to purchase, what classes to attend to get PDUs, what are the fees how to apply for PMP,
The ebook coversStep1: Where to StartFirst things first! The books explains you clearly where to start and next steps!Step2: Books and other material to buyIts unfortunate that there is a bundle of information available in the market and you may buy several books from many publishers adding to your preparation time and cost and some times never ending journey.Step 3: Preparation planA good , simple and easy plan for 2 months preparation plan in excel spread sheet to help you study and plan for the examOn line Help/ forumsI will give list of on-line forums which help you clarify your doubts and for further help
all will cost you $10 and you can readsamplehere
http://feedproxy.google.com/~r/Crm/~3/iKaTm2TdIzc/how-to-pass-pmp-w... | My Post - Avoid Several Restarts of Siebel (SWSE) Web Server After Each Build
When changes made to the browser scripts, customized images, style sheets, help files these files are copied to the respective folders under Siebel root/ Siebel Server/ Webmaster. To synchronize the changes to the web server, The Siebel web server usually restarted. Restarting the Siebel web servers after each build is tedious task when you have several builds from development to testing or other environments. to continue reading.....
http://feedproxy.google.com/~r/Crm/~3/zOStbPSZALU/my-post-avoid-sev... | Constraining PIck List Based On Positions
Hi Friends
I have got the following requirement:
I have an LOV type Account_type and values Gold,Bronze and Silver. I have got two positions Rep and Manager. Now the requirement is Rep cant see the Gold and Manager need to see all values.
Sol1:
One way is using scripting as in the following link Sol2:
The other way is configuration.
Stp1 Create profile attributes for the position and give values rep as 01 and manager as 02. Please see some where on the web for this step
Stp2: create calculated filed and put the value as GetProfileAttr("Yourprofileattributeinstep1")
Stp3:
Select the filed in BC which has the pick list for that particular LOV and add constraint as below
Filed: Calculated filed created in step2 and picklist field as your subtype field in picklist generic BC
stp4:
Create LOVs as below
Type Value subtype Account_typeGold2 Account_typeSilver1 Account_typeSilver2 Account_typeBronze1 Account_typeBronze2
The Catch:
The calculated field should get the value as 2,1 for Manager and Rep.
Hope this could help you.
http://feedproxy.google.com/~r/Crm/~3/ho4bAsq5AEg/constraining-pick... | IRC Chat Siebel
http://feedproxy.google.com/~r/Crm/~3/0OYiyzzfWVA/irc-siebel.html | Siebel Support Transition Planning Template
I have prepared a knowledge transition plan in one of my projects for getting the project from onsite( vendor support ) to offshore and operationalise the support with the internal support team. I hope this will definitely will help and save the time to the fellow managers when they need to work on acquiring Siebel support projects/vendor transition. Keywords: Siebel Support planning, Knowledge acquisition of Siebel support, operationalise Siebel Support You can download the same from the below link from Google docs. Siebel Support Transition Plan - Template
http://feedproxy.google.com/~r/Crm/~3/f6sbE3qW5VM/siebel-support-tr... | How to manage application with vendors effectively
One of my friends was asking me how to manage the vendor so that we have smooth operations and IT support without having major or minor hiccups in the vendor-buyer relationshipand support process. The approach and management of the vendor depends and changes based on whether is it existing relationship or is it new contract and I am concentrating on the former in this blog. If it is existing relationship and vendor already supporting the systems, We need to plan very carefully as it involves understanding the existing systems, taboos, formal and informal communication systems, problems and solutions, team dynamics and need for improvements. In order to manage the vendor relationship positively and effectively, I have divided this blog post in to five major areas to get the grip on the entire system and maintain the momentum. Stake holders Applications supported and sensitive application areas, previous issues, problems and solutions, organizational assets and processes (SLAs, Model templates and Communication channels), Support planning Execution Monitoring and Controlling
Vendor management cannot be done in isolation without understanding details of the above five major areas. Let us look into the details of the each area. Stakeholders:
What we need to know?
We need to identify the stakeholders and prepare the list of all the stake holders (both Internal and external). After finishing the identification of the stakeholders, classify these stake holders based on their power, legitimacy and influence based onsalience modeldescribed.
Understand the stakeholders’ needs in terms of their area of interest viz-a-viz application, reporting requirements, problem areas, previous escalations etc., Once we understand these details, we get sense of the overall user base, organizational structure, various stake holder, their needs and their priorities.
How do you get it? Tools and Techniques. Conducting meetings Reading available documents - organizational process assets. Meeting/interviewing people personally. Consult senior managers for help and feedback
Output: List of all stakeholders. Stakeholders' business needs. Stakeholders' priorities. Understanding of the reporting needs. Classified list of Stakeholders - power, influence, who can help and who need information etc, Application users, List of vendors and the teams Applications - vendors support matrix
Support processes and the application
What we need to know?
Once you get the fair idea of the stake holders, their priorities and needs, the next step is to understand support process and the applications the organization is supporting. Find out the list of services, application areas, communication channels, escalation points, reporting formats and requirements, out of the office hours supporting mechanisms, terms and conditions in SLAs, on call support and costs, target requirements.
After understanding the support process, you would get an idea of the applications being supported, priority and sensitive areas of the services supported by the vendor, list of problems, implications and solutions.
How do you get it? Tools and Techniques. Study the SLAs Meet the users and browse through the applications Guided application/s navigation Organize user meetings Study previous reports/formats Stakeholder-Report matrix. Vendor team and capability matrix
Output: List of services and application supported by the vendor Priority of the services/applications Urgency/Importance of the services Reports by the vendor Reports by the business and to the business Communication channels - formal and informal communication Escalation process Understanding the support system– Help desk, remedy, same time etc.
Support planning
It involves planning for all the activities that requires successful planning of all activities need to be done.
What we need to know?
Once we have the above list of supported applications, users and its matrix's, you plan for regular routine activities and new enhancements to support the system smoothly. We need to identify daily routines such as any incidents/requests opened, priority, issue logs, check lists of support activities, weekly routines such as meetings, status reports and monthly routines and so on and clear plan of action for the routines and change request which are result of bugs. For example, If we get new enhancement who will approve it, time taken for change implementation, go live etc.
How do you get it? Tools and Techniques.
We need to take all the outputs from the previous process and analyze, prepare lists of routine activities of daily, monthly nature and ad-hoc activities. Prepare list of reports and formats and users of these reports. If you get any doubt, go back to the previous steps and repeat it until clear idea of the planning. Discuss with the senior mangers of the planning process and get inputs from them and modify your plan.
Meet the vendor team and understand the work culture, abilities,team structure and reporting organization. This will help you in understanding the team dynamics and abilities of the vendor team and results in better estimation of the work load and planning.
Output:
You have the clear plan of what are all the things you need to do regularly List of daily , weekly activities and monthly activities Change control process and implementation Reports and reviews plans and formats Vender reports and meetings and its frequency Issue logs and regular updates to issue logs.
Execution
This stage involves performing all activities we have planed in the previous step.
What we need to know?
We need to work with the Vendor/the team and business users to provide the good support regularly. We need to have constant look at the issue logs, all routine activities and report to the business users periodically and incorporate the changes into the plan/process. We also need to send and get reports from vendors regarding the status of the incidents and enhancement requests and verify the same..
How do you get it? Tools and Techniques. Always well inform the vendor on the priorities and issues. Inform the vendor on business implications Use effective communication channels such as phone calls / meetings/Personal visits Regularly report the issue status and have the live issue log Regular follow up Share metrics with the users and vendors. Root cause analysis
Output: Status of the support and enhancement Problems faced by business and vendors– related to technical/business Performance against the targets Issues which need to planning Feedback from the existing systems and processes. New changes and planning Incident patterns root cause
Monitoring and Controlling
It involves looking into the processes which are planed and executed for smooth support process are running/ working properly and correcting activities which are not as per the plan/not able to achieve desired output so that we are back on track to have good customer satisfaction.
What we need to know?
we need to measure the performance against the the plan and take corrective actions. To do this we need to do the below activities. Progress against the plan List of activities and its percentage completion Process and plan revisions Status of the tickets
How do you get it? Tools and Techniques. Have the reports and verify it. Ensure things are as per the plan. Information is correct and accurate. Issue logs and status Metrics analysis and plan for the resolutions for it Have regular formal and informal meetings, feedback. Surveys with internal and external stakeholders and action plans Earned value metrics for enhancements/major changes Status meetings
Output: Changes to the plans and activities Changes to the support system Plan for the new changes Improved reporting systems Enhanced customer satisfaction. feedback to the vendor
http://feedproxy.google.com/~r/Crm/~3/XjTCoMpTsIc/how-to-you-manage... | Rename a File in Batch File
The Following helps in renaming a file using datatime stamp
// you are creating date stamp variable
FOR /F "tokens=1-4 delims=/ " %%i in ('date/t') do set d=%%k%%j%%l
// you are creating Time stamp variable
FOR /F "tokens=1-9 delims=:. " %%i in ('time/t') do set t=%%i%%j
// Here Renaming
ren abcd.doc new_%d%%t%.doc
http://feedproxy.google.com/~r/Crm/~3/s8E-2ln5bTk/rename-file-in-ba... | ?The terminal server has exceeded the maximum number of allowed connections?
“The terminal server has exceeded the maximum number of allowed connections” error can be solved and conencted to the computer by entering the following script at run
mstsc /v:11.11.11.11 /console
Replace 11.11.11.11 with your server’s IP Address or server name.
http://feedproxy.google.com/~r/Crm/~3/xizvxLhVphE/terminal-server-h... | DAC Error Address already in use: JVM_Bind
The Poroblem:
DAC fails with the following error and wont restart!
ANOMALY INFO::: There is already a QSERVER running at the port 3141
Shutting down server...
MESSAGE:::Address already in use: JVM_Bind
EXCEPTION CLASS::: java.net.BindException
java.net.PlainSocketImpl.socketBind(Native Method)
java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359)
java.net.ServerSocket.bind(ServerSocket.java:319)
java.net.ServerSocket.(ServerSocket.java:185)
java.net.ServerSocket.(ServerSocket.java:141)
com.siebel.etl.net.QServer.bind(Unknown Source)
com.siebel.etl.net.QServer.(Unknown Source)
com.siebel.etl.net.QServer.main(Unknown Source)
6 SEVERE Mon Aug 20 00:11:25 EDT 2007
ANOMALY INFO::: There is already a QSERVER running at the port 3141
Shutting down server...
MESSAGE:::Address already in use: JVM_Bind
EXCEPTION CLASS::: java.net.BindException
Solution
netstat -a -n -o 3141
Then identify the process Id and kill that process using task manager and restart your DAC servre.
http://feedproxy.google.com/~r/Crm/~3/2yL1XQI0cwg/dac-error-address... | On demand CRM why or why not
on demand crm is get popularity as it is simple to impliment and maintain. The other side of the coin are the data security, customozation,integartion as per the client requirements are some of the issues need to be considered.
Richard Smith Vice President of CRM strategy, put together an article arguing why on-premise CRM is better than on-demand CRM. He brings up several good points such as security, cost, integration, and speed as to why on premise CRM is better.
you can visit his complete article at
http://www.crmblogger.com/why-on-premise-crm-is-better-than-on-demand-crm.php
http://feedproxy.google.com/~r/Crm/~3/PXiMLjSuXxI/on-demand-crm-why... | Put to the Test: Oracle BI Enterprise Edition
Very good article from Cindi Howson http://www.intelligententerprise.com/channels/infomanagement/showArticle.jhtml?articleID=199200745
The tool is good at
Meta data layer as three layers number one physical layer, business modeling and mapping layer and presentation layer. Using physical layer, you can connect to any database and BMM layer provides source independence and business logical view of the report requirement. Its very simple tool and creating simple joins is a click away. Simple joiner joins with primary keys.
 siebel
View blog authority
http://feedproxy.google.com/~r/Crm/~3/ePqINoOyEqQ/put-to-test-oracl... | Implementing Siebel Analytics? CRM
I would like to explain the implementation methodology for Siebel CRM analytics provided by oracle. I prefer the following methodology for implementing Siebel analytics– Customer Relationship Management (CRM)
Understanding stage:
Identify and understand the following.
How facts are calculated
Who uses them
Frequency
Key facts or measures
what are the dimensions
What are the problems areas for the business to monitor
Identify measures and dimensions
Organize dimensions and measures into subject areas.
Data sources
To know the above we need to understand
Business of the customer,
Business objectives
How the performance is measured and drilldown this measure into subject areas
Users and levels
Types of the reports
Outcome:
Subject areas identified
Facts and measures are identified
User types are identified
Data sources available
Design stage:
Compare the reports available in vanilla Siebel analytics
Start development on 75% and above matching answers and dash boards
Later add new dashboards and answers
Compare Subject areas and identify the subject areas matching with the subject areas identified
Add the subjects new subject areas only when the existing subject areas not meeting the requirements
Align the repository design according to the subject area requirements.
Start either from the presentation layer or business model layer
Validate and testing:
1. Validate and test whether the user requirements are met and then follow from the understanding stage.
http://feedproxy.google.com/~r/Crm/~3/zf_NhHjOIQs/implementing-sieb... | Practice Linux online
Today I found an excellent web for newbies to Linux. The site offers both tutorials and also online terminals such telnet, ssh or java telnet client. Using one of these clients you can login to remote virtual machine by root user and start practicing your sessions from the tutorials.
The site ishttp://linuxzoo.net, first you need to
Register and login to account links.
After that join queue
Then switch on the system.
Once you get the run or completed prompt, go to connect and copy the url/ip to your telnet client.
That’s all it so nice.
http://feedproxy.google.com/~r/Crm/~3/Cbwzy9RC9WQ/practice-linux-on... | Good CRM Blog
i found one good crm blog which deals all about the CRM..such as resources, books softares and trends..just go through this you can get to know.
http://www.crmblogger.com/
http://feedproxy.google.com/~r/Crm/~3/zx0B4wAabQE/good-crm-blog.html | Employee Relationship management
I feel many of the organizations try to follow the procedures and not interested in processes
http://feedproxy.google.com/~r/Crm/~3/fNXyEyaqHEk/employee-relation... | CRM Scope - INDIA
In india , the CRM market still underdeveloped or not aware of in the SME zone. The sme zone cane be mini and large (chain)super markets government agencies transportation agencies IT companies..(employee relationship management) out of the few above, the government could be the best fit for CRM. Many open source products are available in the market and can be easily implemented. Some of them are .. www.adempiere.orgsugarcrm i will write next on employee relationship management in my next post
http://feedproxy.google.com/~r/Crm/~3/KR3VDRmJl4o/crm-scope-india.html | Siebel Analytics installation flow.
- Install Prerequisites
j2sdk>142
set environment variables
DSNs
- Install the Analytics Platform
Create scheduler tables
- Install analytics applications
SRMW
Customer centric applications such as supply chain management
- Install Informatica
Patch it if required
- Configure DAC
- Create DAC Mata data repository
- Create data warehouse tables
- Upgrade transactional database schema
- Create delete triggers
- Create informatica repository
- Configure informatica repository
- Set up Informatica server
- Set up informatica repository server
- Set server in workflow manager
- load seed data for customer centric applications
Merge ANALYTIC repositories IF ANY
http://feedproxy.google.com/~r/Crm/~3/ATu-SlyHlaQ/siebel-analytics-...
| Few Important Basics Analytics
Foreign key in FACT table has reference to the primary key in dimension table.
Business model has two or more logical tables and each table has two or more logical columns. Logical table is on top of Physical table. It can combine the contents of two or more physical tables or from other logical tables.
Facts are analyzed by dimensions.
In hierarchical dimension, one attributes rolls up to ANOTHER, FORMING ONE TO MANY RELATIONSHIP.
Star and Snowflake:
Stars have one to many relationships between the logical dimension tables and logical Fact tables.
Snow flake has relationships between dimensions too
Create bridge table, to create many to many relationships between dimension tables and fact tables.
http://feedproxy.google.com/~r/Crm/~3/bEEHK6M8odQ/few-important-bas... | Basics of Siebel analytics solutions
Siebel provides the following three types of analytics.
Stand alone analytics
Siebel analytics (CRM)
Siebel analytics ( enterprise)
Stand alone analytics Basics:
Siebel provides platform components to access the data warehouse (custom) and analytics administration tool to create and edit Meta data content, used to create reports and analytics server to process client requests and analytics web server to provide answers and dash boards over web.
Siebel Analytics (CRM)
Siebel Analytics (CRM) provides a customized data ware house (SRMW)and pre built Meta data (repository data) content that is useful to analyze the users business which has already deployed any customer application. This is provided in addition to the components provided as part of Siebel analytics. The limitation is users cant access other database other than CRM application data and customized data ware house
Siebel analytics (enterprise)
In addition to all of the above, customers can access any data base if they got enterprise license.
http://feedproxy.google.com/~r/Crm/~3/gl5znAvUWjM/basics-of-siebel-... | Open source CRM and analytics
Open source an interesting area where I am interested in starting business. Does any one of you interested please ping me
http://feedproxy.google.com/~r/Crm/~3/H93A8COA3fk/open-source-crm-a... | Siebel Analytics Open Intelligence Interface nqserrormsg.cat
When installing open intelligence interface we get an error“cant copy ***.cat file as it is already existing” . to avoid this we need to stop all Siebel analytics services and also take back up of that particular file and reinstall again. You can successful install
http://feedproxy.google.com/~r/Crm/~3/l_w81-7zs7Q/siebel-analytics-... | Localdb/Mobile Client login errors
Today I got a peculiar issue where one of my developer usually able to log in and work properly, suddenly he is facing errors“the authentication subsystem failed, user name and password entered is incorrect”.
Diagnosis: The user is directly working on the server and he established two connections and in one of the session, dbgen.exe using the database so no new connections are established. As local database is already used by the dbgen process and another process cant be initiated and the developer is receiving an the above error
Solution: Kill the dbgen process and login.
http://feedproxy.google.com/~r/Crm/~3/3XrW_sV5EsY/localdbmobile-cli... | How to shutdown the remote system
To day i got a problem in rebooting the system and i serched the web and found the process. to shoutdown any system remotely, you should be in the same network and should have access. if you have access to the system, then issue the follwoing command
Shutdown /r /f /m//machinenameor IP/t 20 /d p:5:12 /c "shutting down as it is not reboted properly"
r : restart
f :forcbly
m: followed by machine name
t :wait time in seconds
d p : planned/unplanned follwoed by integer number
c : reason for restart.
Note:This command is used only in windows servers.
http://feedproxy.google.com/~r/Crm/~3/aSC8Gmrr6tg/how-to-shutdown-r... |
Topsites network is not affiliated in any way with the authors of this feed, and the copyrights of these feeds are owned by their respective authors |
